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Polley Policies: Tuition, Registrations, Refunds

When enrolling in Polley Associates classes or courses, you agree to be bound by these policies:

Limits of liability

In all circumstances Polley Associates’ liability to issue refunds or apply credits for products, classes, or courses for any reason is limited solely to the original purchase amount or, if applicable, the unused portion of credit remaining, within 12 months of the original purchase date.

Class or course reservations

Polley Associates reserves the right at its discretion to limit class enrollments. All enrollments are accepted on a first-paid, first-confirmed basis. A learner has not reserved a place in a class until registration is complete and the appropriate tuition is paid in full.

Class cancellation refunds

Polley Associates may find it necessary, at its discretion, to cancel classes or courses. If this should occur, students will be notified and all fees will be refunded. Should classes or courses be cancelled due to events, activities, conflicts, or circumstances beyond the control of Polley Associates, tuition and fees will be refunded, less a $5 per course refund fee. As an alternative, transfers to other course options of the same price will be honored for no fee provided the student contacts Polley Associates a minimum of 18 hours before the scheduled class.

Pre-licensure class payments, withdrawals, refunds

Costs for materials and any shipping are non-refundable for all courses. Materials, shipping, and handling carry a value of $85 toward each broker course. Pre-license materials and shipping costs vary and costs are allocated at time of registration and noted on your student receipt.

Remaining tuition can be applied to another course or refunded, less the following fees under the following conditions: If a learner withdraws from any sales or broker licensing courses before the first class session, a $5 processing fee will be charged for each registered course. If a learner withdraws before the second class session, a $50 processing fee will be charged. No refund will be made after the beginning of the second class session.

Student materials for live-streamed courses are shipped to participants upon registration. Students in classroom courses can opt to pick up materials early in person, pay for shipping, or receive their books on the first day of class. Once materials have shipped, they are not refundable, even if you drop or transfer the class. Once materials are in your possession from pick up or hand-out in class, they are also non-refundable, even if you drop or transfer the class.

There is no refund provided for any reason on Sales Exam Prep, Broker Exam Prep, or Best Start tuitions, which are non-credit programs. (see

There is no refund on books or digital media in any form.

Continuing education, recertification, and non-credit program class payments, withdrawals and refunds

Payments in full are due upon registration for any continuing education or recertification class or course.

No refunds will be made for any continuing education or recertification classes that are scheduled and held. Students who expect they will not or cannot attend scheduled continuing education or recertification classes for any reason must notify Polley Associates at least 18 hours in advance by phone or e-mail. Failure to provide advance notification, or failure to complete a scheduled class or course in its entirety, may result in tuition forfeiture.

Students who have provided proper advance notification and miss a scheduled class may use their pre-paid credit balance to schedule and attend another Polley class of the same monetary value, or of a higher value after paying all differences in costs. Credit is valid for one year from original purchase date. Credit is non-transferrable and must be used by the original registrant.

Special CE Note: Those electing for our PA/NJ Dual State Continuing Education Package must attend all days as scheduled to receive ANY credit. Attendance of only one day of this course is not worth any credit. The PA only mandatory topic course has no monetary value toward this package, and there is no refund, price adjustment, or transfer option for this 3.5 hour course. If you elect to not attend the 3-hour course at the time you are enrolled, you are not eligible to take it again or at any other time, either online or in person, without a new registration, enrollment, and payment.

Participation in live-streamed continuing education or recertification classes or courses.

At registration, students participating in live-streamed classes or courses will be notified that they must have ability to either view materials digitally throughout the course, or to print a copy of materials for their use. Digital materials will be sent to registered participants via e-mail no fewer than 24 hours before the course start date and time. Many live-streamed classes provide digital PDF copies of materials. If you require printed materials to be sent for a class that provides only digital materials, you must be registered no fewer than 10 days before the course start date and time, and pay an additional fee for printing, shipping and handling. Prices vary based on course.

Student identifications, and documentation

To ensure Polley Associates complies with various regulatory requirements, students attending any classes or courses may be asked to provide, upon demand, photographic proof of identity such as a current driver’s license, state or military identification, or other similarly suitable documentation. They also may be required to complete and sign an enrollment agreement, and complete an end-of-class or end-of-course survey.

Returned check charges

There is a $35 charge for returned checks.

Other applicable policies

Other enrollment and refund limitations or exceptions may apply.

Updated April 27, 2020

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